FAQs

FAQ

Size Chart

Unisex Sizing Guide S M L XL 2XL 3XL
Chest 35" - 38" 39" - 41" 42" - 45" 46" - 49" 50" - 52" 53" - 56"
Waist 29" - 31" 32" - 34" 35" - 37" 38" - 41" 42" - 44" 45" - 47"

 

Order Change 
UNFORTUNATELY, WE CAN’T CHANGE ANY INFORMATION ON AN EXISTING ORDER ONCE IT HAS ALREADY BEEN PROCESSED FOR SHIPMENT, INCLUDING DETAILS LIKE YOUR SHIPPING ADDRESS, BILLING INFORMATION, ITEM, SIZE, OR QUANTITY. WE ALSO CANNOT CANCEL ORDERS AFTER THEY’VE BEEN PROCESSED.  

Out of Stock Items
IN RARE CASES WHEN AN ITEM RUNS OUT OF STOCK AFTER YOUR ORDER IS PLACED, WE’LL CONTACT YOU ASAP TO EXCHANGE THE AFFECTED ITEM FOR ANOTHER OF EQUAL VALUE. WE MAKE EVERY EFFORT TO ENSURE INVENTORY IS ACCURATE TO AVOID THIS HAPPENING. NOTE THAT IF WE DON’T GET A RESPONSE FROM YOU WITHIN 5 BUSINESS DAYS, WE RESERVE THE RIGHT TO REFUND YOUR ORDER IN FULL.

Sales Tax
SALES TAX IS APPLIED TO ALL DOMESTIC ORDERS. THE TAX IS CALCULATED BASED ON APPLICABLE SALES TAX AND USE TAX LAWS WITHIN EACH STATE. 

Shipping Guidelines
ORDERS SHIP WITHIN 4-6 WEEKS. SHIPPING AND DELIVERY DATES AREN’T GUARANTEED UNLESS OTHERWISE NOTED.

Tracking
YOU’LL RECEIVE TRACKING INFO AS SOON AS YOUR PACKAGE SHIPS, VIA THE EMAIL YOU PLACED YOUR ORDER WITH. MAKE SURE TO CHECK ALL INBOXES, INCLUDING YOUR SPAM FOLDER, IF YOU CAN’T FIND YOUR SHIPPING CONFIRMATION. PLEASE NOTE IT CAN SOMETIMES TAKE UP TO 5 DAYS FOR YOUR TRACKING LINK TO UPDATE.

Customs & Import Fees
DEPENDING ON YOUR COUNTRY, YOU MAY BE CHARGED CUSTOMS/IMPORT FEES. CUSTOMS CHARGES AND FEES ARE THE SOLE RESPONSIBILITY OF THE PURCHASER; WE ARE NOT RESPONSIBLE FOR ANY ADDITIONAL CUSTOMS CHARGES OR FEES ONCE YOUR PACKAGE HAS LEFT OUR FACILITY. 

IF CUSTOMS FEES AND CHARGES ARE REFUSED AT THE TIME OF DELIVERY, YOUR ORDER WILL BE RETURNED TO US. ONCE WE RECEIVE YOUR PACKAGE, WE CAN REFUND YOU FOR YOUR PURCHASE. IF YOU ARE UNFAMILIAR WITH CUSTOMS FEES AND CHARGES, PLEASE CONTACT YOUR LOCAL POSTAL OR CUSTOMS OFFICE FOR MORE INFORMATION.

Returns

ALL SALES ARE FINAL

Wrong or Damaged Order

IF YOUR ITEM ARRIVED DAMAGED, OR YOU RECEIVED AN INCORRECT ITEM, WE’LL NEED PHOTOS TO VERIFY THE DAMAGE AND/OR TO CONFIRM WHICH INCORRECT ITEM WAS SHIPPED. THIS HELPS US UNDERSTAND WHAT WENT WRONG, AND HELPS TO MAKE SURE WE PREVENT SIMILAR ISSUES FOR YOU AND OTHER CUSTOMERS IN THE FUTURE. 

WE ARE ONLY ABLE TO PROCESS A REFUND OR EXCHANGE FOR DAMAGED AND/OR INCORRECT ITEMS WITHIN 60 DAYS FROM THE DATE YOU RECEIVED THE ORDER.

ONCE WE RECEIVE THE PHOTOS, WE’LL ISSUE A RETURN LABEL TO YOU VIA EMAIL. ONCE THE AFFECTED ITEM IS SHIPPED BACK TO OUR WAREHOUSE, WE’LL SHIP YOU A REPLACEMENT.

WE ARE NOT RESPONSIBLE FOR ANY DAMAGES TO ANY MERCHANDISE ONCE THE ITEM HAS BEEN WORN, USED, OR WASHED.